Download the full description

An extraordinary opportunity awaits a strong, trustworthy, and resourceful Camp Host to join our remarkable team. At Angama Mara you will play a pivotal role in creating unforgettable experiences for our guests while upholding the highest standards of service and hospitality. Your infectious enthusiasm, attention to detail, and commitment to excellence will set the tone for exceptional guest experiences.

Key Responsibilities:

• Embrace our Angama Way values and inspire your team to share our purpose of providing exceptional guest experiences, fostering a positive impact on our surroundings, and creating lasting memories for our guests.
• Create an atmosphere of genuine warmth where every guest feels valued, respected, and cared for. Your infectious enthusiasm and personal touch will leave a lasting impression on our guests, creating lifelong memories.
• Regularly review and optimise food and beverage and housekeeping Best Operating Practices to ensure consistent excellence and guest satisfaction. Your dedication to refining our practices will enhance our guests’ overall experience.
• Develop a deep understanding of each guest’s preferences and requirements, from their pre-arrival stage to post-stay follow-ups, ensuring personalised and tailored experiences. Your attentiveness and personalised approach will create lasting connections with our guests.
• Collaborate with the hospitality team to schedule and confirm guests’ preferred activities.
• Ensure that the timing of activities allows for a smooth transition between different aspects of the itinerary.
• Prioritise the health and safety of our guests, staff, and all individuals on the lodge premises, ensuring compliance with relevant regulations and protocols. Your commitment to safety will provide peace of mind for our guests and team members alike.
• Lead by example, embodying the role of a playing coach, where service is a reflection of genuine love and caring for guests is a joyful experience. Your genuine passion for service will inspire others to embrace the spirit of Angama.

Key qualities of the successful candidate:

• Guest Delight: You should have a strong commitment to guest delight. You should be passionate about creating exceptional experiences for guests, going above and beyond to exceed their expectations and ensure their satisfaction.
• Attention to Detail: Attention to detail is crucial in maintaining high standards and delivering a flawless guest experience. You should have an unwavering eye for detail, ensuring that every aspect of the lodge operations, from accommodations to food and beverage, is executed with precision.
• Leadership and Team Management: As a leader, you should inspire and motivate the team. You should lead by example, fostering a positive work environment, and promoting a culture of excellence, professionalism, and cooperation.

Key qualifications:

• A minimum of 5 years in the hospitality industry, where you’ve been a master at guest relations or engagement in a high touch environment.
• You’ve led with kindness for at least 3 years, guiding teams to success in settings that value heartfelt interactions.
• Excellent communication, negotiation, computer and analytical skills are deeply embedded in your day-to-day engagement.
• A deep understanding of hospitality procedures and best practices.
• You’ve woven your magic in managing teams and conjuring up those “wow” moments that turn guests into lifelong friends.

To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes to [email protected] any other relevant documentation that showcases your qualifications, experience, and alignment with the Angama core values by Friday 15th September 2023 5:00 p.m.

Angama Mara is not just a luxury safari lodge; it’s a place where vibrant personalities, stunning landscapes, and incredible wildlife converge to create unforgettable moments. We are proud to call Kenya’s Maasai Mara home, and we are on the lookout for an enthusiastic Retail Assistant to join our team. If you’re a self-motivated, proactive, and responsive individual with a passion for retail and Kenyan/East African design, we want you to be part of our journey.

Key Responsibilities:

• Drive sales to maximise profits and minimise costs.
• Handle guest invoicing, billing, collection, and payment reconciliation.
• Manage reporting and data-capturing related to sales and consumer trends.
• Provide regular shop performance reports. Maintain stock levels, pricing, and conduct end-of-month stock-takes.
• Reconcile shop inventory movement against sales.
• Foster relationships with suppliers for stock replenishment and performance updates.
• Ensure the shop display aligns with Angama’s retail visual merchandising strategies.
• Update shop merchandising regularly. Maintain cleanliness and orderliness in both the shop and studio.
• Drive production, quality control, and innovation in the Beading Studio.
• Manage and motivate in-house and external Maasai artisans for timely guest orders and availability of “evergreen” beaded items.
• Engage with guests warmly and professionally. Share interactive product stories and assist guests with shop-related needs.
• Accurately label packages and capture guest shipping details.
• Ensure proper packaging of guest items.
• Continuously learn about the Angama brand, guests, retail strategy, and our retail pillars.

Key qualities of the successful candidate:

• Guest Delight: You should have a strong commitment to guest delight. You should be passionate about creating exceptional experiences for guests, going above and beyond to exceed their expectations and ensure their satisfaction.
• Attention to Detail: A sharp eye for detail, particularly in visual merchandising, inventory management, and administrative tasks, to maintain the highest standards of quality and organisation.
• Excellent Communication: Strong verbal and written communication skills, with the ability to engage with guests warmly and professionally while effectively conveying product knowledge and stories.
• Positive Attitude: A can-do attitude, resilience, and a willingness to go the extra mile, even in challenging situations, to ensure guest satisfaction and team success.
• Innovative Thinking: The capacity to think creatively and proactively, contributing fresh ideas to enhance the retail experience and drive sales.

Key qualifications:

• Experience in a lodge/hotel retail environment
• A minimum of 3 years’ experience in retail and Kenyan/East African design
• A proven track record of excellent customer service
• Familiarity with reservation and property management software like ResRequest.

To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes to [email protected] any other relevant documentation that showcases your qualifications, experience, and alignment with the Angama core values by Friday 15th September 2023 5:00p.m.