Careers

Angama is seeking a talented mid-weight designer to own all design work, translating the brand visually across touchpoints, in both concept and execution. The successful candidate will be experienced in all facets of web design, coupled with a strong background in graphic design, to help evolve the brand and grow the business.

Primary Responsibilities include but are not limited to:

• Digital — The Angama website, Partner Library and email newsletters, with the following in mind:
  • Design: Ownership of the design system; processing wireframes, building prototypes & design flows as well packaging components for the development team
  • UX/UI: Solid understanding of user-centred design principles and methodologies as well as understanding and optimising user flows to enhance conversion opportunities
  • Mobile Responsive Design: Experience in designing interfaces to ensure a seamless user experience across various devices
  • CSS: Familiarity with basic principles to facilitate effective collaboration with front-end developers for consistent and pixel-perfect implementation
• Traditional — Working across the business to deliver creative solutions in the following areas:
  • Brand: Ownership of branding and identity, enforcing guidelines and updating the CI
  • On-property: Working with the Procurement and Lodge teams to produce various items (from stationary to uniforms, signage, retail apparel, packaging, etc.)
  • Collateral: Working with Marketing, Sales and Business Development teams to create materials and templates in various formats: (PDFs, presentations, invitations, banners, etc.)
  • Sourcing: Working with printers, suppliers and other outside vendors and ensuring QA in delivery

Character Fit successful candidates will demonstrate that they:

• Possess meticulous attention to detail and are equally driven to see projects completed at deadlines
• Are naturally curious and proactive, always looking for new ideas and ways to grow and improve
• Enjoy working collaboratively, building relationships and are open to the feedback that comes with it
• Reflect our core values — Respect, Honesty, Courage, Joy & Ubuntu — in their work and behaviour
• Have a keen interest in travel, hospitality, wildlife, conservation and community

Essential Criteria successful candidates will also be:

• South African working residents / nationals
• Excellent written and verbal communication skills in English
• Educated to a tertiary level, preferably with a relevant degree
• Minimum 3 years demonstrable experience in both web and graphic design
• Proficiency in design prototyping tools Adobe XD and Photoshop, Figma or Sketch
• Working knowledge of WordPress, MailChimp, Asana and Slack preferred

How to Apply

Remuneration will be market-related and commensurate with a position of this standing. The position is based in Angama’s Cape Town office and reports to the Head of Marketing. Interested applicants who possess the required attitude, skills and experience, are to submit: 1) a CV and 2) a 60-second video introducing themselves to [email protected].

About

Swahili for ‘suspended in mid-air’, Angama offers high-touch safari experiences in one-of-a-kind locations across East Africa. Innkeepers at heart, the team finds joy in looking after guests and reconnecting them with the natural world. To create opportunities and make a tangible difference to the communities and ecosystems it operates in, Angama leases from landowners, hires locally and supports education, healthcare & conservation projects through its Foundation.

About Angama

Swahili for ‘suspended in mid-air’, Angama offers high-touch safari experiences in one-of-a-kind locations across East Africa. The Angama team finds joy in looking after guests and thereafter making a tangible difference to the communities and ecosystems it operates in. Its flagship property, Angama Mara, sits 1,000 feet above the Maasai Mara, where guests are spoilt for choice exploring the park’s abundant wildlife and enjoying an array of experiences at the lodge. Angama Safari Camp, an exclusive-use tented camp found in the heart of the Mara Triangle, has its own dedicated staff and all the comforts of 21st-century camping. And in the shadow of Mount Kilimanjaro lies Angama Amboseli, an intimate lodge set in a private wildlife sanctuary — a refuge for some of Africa’s last Super Tusker elephants.

The Guest Logistics Coordinator (GLC) is responsible for ensuring seamless coordination and execution of guest-related logistics, encompassing reservations, arrivals, departures, accounting, and various other operational tasks within the lodge or hospitality establishment.

Key Responsibilities:

• Manage reservations, ensuring accuracy and completeness of guest details.
• Coordinate guest arrivals and departures, providing necessary information to lodge departments.
• Handle guest invoices, payments, and park fees accurately.
• Assist with lodge operations and guest services, ensuring a seamless experience.
• Update records and assist in various lodge activities as needed.

Key qualities of the successful candidate:

• Attention to Detail: An eye for accuracy in managing reservations, invoices, and guest information is crucial.
• Organisational Skills: Ability to efficiently handle multiple tasks and maintain well-organised records.
• Communication Abilities: Strong interpersonal skills for coordinating with guests, departments, and external parties.
• Adaptability and Flexibility: Capability to adjust to changing situations and manage unexpected logistics.
• Problem-Solving Skills: Capacity to resolve discrepancies and address issues concerning guest logistics.
• Tech Proficiency: Comfort with reservation systems, office software, and accounting tools.
• Team Collaboration: Ability to work with various departments to ensure a seamless guest experience.

Key qualifications:

• Minimum of 3 years of experience at a high-end property or organisation, with a proven track record of delivering exceptional guest experiences.
• Degree or diploma in hospitality or an equivalent
• Experience working within ResRequest or similar reservations systems

If this is you, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes to [email protected] any other relevant documentation that showcases your qualifications, experience, and alignment with the Angama core values.

About Angama

Swahili for ‘suspended in mid-air’, Angama offers high-touch safari experiences in one-of-a-kind locations across East Africa. The Angama team finds joy in looking after guests and thereafter making a tangible difference to the communities and ecosystems it operates in. Its flagship property, Angama Mara, sits 1,000 feet above the Maasai Mara, where guests are spoilt for choice exploring the park’s abundant wildlife and enjoying an array of experiences at the lodge. Angama Safari Camp, an exclusive-use tented camp found in the heart of the Mara Triangle, has its own dedicated staff and all the comforts of 21st-century camping. And in the shadow of Mount Kilimanjaro lies Angama Amboseli, an intimate lodge set in a private wildlife sanctuary—a refuge for some of Africa’s last Super Tusker elephants.

We are recruiting an experienced industry professional for the position of Inbound Relationships and Contracting Assistant. This is a new and exciting opportunity to join a growing business and play a key role in expanding one of the leading independent safari lodge brands on the continent.

The successful candidate’s primary role will be to assist in the vital administration of Angama’s legal contracting with our global Trade Partners as well as grow Angama’s presence and reputation with the local East African Inbound Trade on behalf of our three properties: Angama Mara, Angama Safari Camp and Angama Amboseli.

Key Responsibilities:

• The stewardship of Angama’s digital contracting with our global trade partners
• Growing Angama’s trade database and the administration of our CRM system
• Visiting Trade Partners on in-office sales calls in Nairobi − Representing Angama at Kenyan trade shows
• Growing the Angama brand through relationships, reputation and revenue

Key qualities of the successful candidate:

• Is detail oriented and finds satisfaction in an administration role well done
• Is highly articulate both in the written and spoken word
• Is a great networker and conversationalist and enjoys the company of others
• Is self-confident and proud to represent Angama
• Is naturally empathetic and easily holds others’ concerns
• Can seamlessly adapt to differing requirements of trade partners from across the globe
• Understands that once a reputation is lost, it’s almost impossible to regain
• Is continually curious about the travel industry and closely follows new trends
• Understands that hospitality is a 24/7 industry and that guest delight is everyone’s responsibility
• Understands the complexity and sensitivity of the travel industry’s distribution channels
• Can keep their sense of humour and sense of fairness at all times
• Is purpose driven, and motivated to work within an impactful business
• Is aligned with Angama’s values of Ubuntu, Respect, Honesty, Courage and Joy

Candidates who meet the following requirements will be at a distinct advantage:

• A relevant qualification with at least 2 years’ post-degree experience in the tourism or hospitality industries
• A natural ability to tell stories
• An eye for detail

Interested applicants who are able to demonstrate the required attitude, skill and experience are encouraged to submit their CV, a supporting note and an informal video of no longer than 2 minutes to [email protected]

Are you passionate about crafting unforgettable journeys? Do you have a knack for turning dreams into reality and transforming travel aspirations into seamless itineraries? If so, we have the perfect opportunity for you! At Angama, we believe in the magic of travel. Nestled in the heart of East Africa, we specialise in curating exceptional travel experiences that go beyond the ordinary. We’re on the lookout for a vibrant and detail-oriented Travel Planner to join our team and be the architect of our guests’ extraordinary adventures.

Key Responsibilities:

− Timely and courteous response to global enquiries
− Translating vague requests into well-crafted travel plans
− Curating personalized itineraries based on guest preferences and budgets
− Booking travel arrangements within East Africa, covering air, ground transport, accommodation, and more
− Ensuring accurate reflection of booking details in the system
− Providing real-time internal feedback on guest logistics
− Liaising with the finance team for timely collections with kindness

Key qualities of the successful candidate:

− Is driven, curious, and mad-about-guests
− Has in-depth knowledge of East African travel intricacies
− Pays fanatical attention to detail
− Is a service enthusiast, ready to delight guests 24/7
− Communicates articulately, both in writing and speech
− Thrives independently, proactive, and self-motivated
− Empathetic and can effortlessly handle others’ concerns
− Keeps a sense of humor even under pressure or in a crisis
− Aligns with Angama’s core values: Respect, Honesty, Courage, Joy & Ubuntu

Key qualifications:

− A minimum of 10 years of relevant experience in the luxury safari travel space
− Demonstrable knowledge of high-end East African accommodations & travel logistics
− Experience working within ResRequest, Tourplan, Hubspot, Safari portal or similar reservations or travel planning
systems

To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes to [email protected] and cc [email protected] any other relevant documentation that showcases your qualifications, experience, and alignment with the Angama core values.